BeLive FAQ
Find answers to frequently asked questions about
BeLive on Facebook here!
GETTING STARTED
FEATURES
GUESTS
SETTING UP & TROUBLESHOOTING
PRICING
BeLiver:
How to start using BeLive?
Support:
  1. To sign up for BeLive, click the big "Try Now" button in the center of the homepage.
  2. To start your 14-day free trial click "Try Now" under Standard+ plan. No payment details are required! After the trial ends, you will automatically get the free plan.
  3. Click the big blue button "Continue with Facebook" and allow access to your personal profile.
  4. You are ready to start broadcasting!
Wanna know more? Check this article on how to set up your BeLive account and this article on how to run your broadcast!
BeLiver:
What do I need in order to start using BeLive?
Support:
All you need is:

  • Computer/laptop
  • Web camera
  • Facebook account
  • Chrome/Safari browser
  • Stable internet connection.
BeLiver:
Can I have several Facebook users on one BeLive account?
Support:
Since BeLive account is connected to one personal Facebook profile the only way to access it is to login via this Facebook profile. Each BeLive user will need an account, connected to their Facebook profile.
BeLiver:
Can I connect BeLive to my business account?
Support:
All BeLive accounts are connected to personal Facebook profiles, but you can broadcast to any page that you manage or group that you are a member of (group needs to have BeLive app installed by admins of the group). You will select the destination of a broadcast when you create one.
BeLiver:
How can I log into BeLive with another Facebook profile?
Support:
Log out of BeLive and Facebook, first. Then log into Facebook with the needed account and log into BeLive.
BeLiver:
What internet browsers can work with BeLive?
Support:
BeLive works in Google Chrome and Safari. Note, it's preferable to have the latest version of Chrome, find out how to check your version here.
BeLiver:
Can I broadcast to my page, group, or event with BeLive?
Support:
You can broadcast to your timeline, page or group.
Due to Facebook restriction broadcasting to events is not available.
To broadcast on a page, make sure you either have an "Admin" or "Editor" role. And for a group, please, make sure BeLive app is installed by the admin of the group.
BeLiver:
Can I broadcast to several pages simultaneously?
Support:
Currently, it is not possible to broadcast to several pages simultaneously. To go live to two different pages/groups, you can share the Facebook post of your broadcast (before that make sure your privacy settings are set to public).
BeLiver:
What is the time limit for a broadcast?
Support:
The time limit is 8 hours per broadcast.
BeLiver:
How do I choose an external mic or camera?
Support:
In the Production Studio click on the gear icon above your camera image. Choose from the drop-down menu which external camera, mic or speakers you want to use for the broadcast.

Wanna know more? Check this article on how to change camera or mic!
BeLiver:
How can I download the recording of my broadcast?
Support:
To download your broadcast in HD quality from BeLive, please, go to "My broadcasts" page in your BeLive profile.

Wanna know more?
Check this article on how do download your broadcast!
BeLiver:
Is there a checklist that I can use before going live?
Support:
Here are a few things you can do before the broadcast for best results:
  1. Make sure you have the latest version of Chrome.
  2. Close all software or apps that use the camera.
  3. Close unnecessary tabs and apps.
  4. Clear your cache.
  5. Earbuds/headphones are recommended for both host and guests to avoid echo and feedback.
  6. Direct Internet connection is usually stronger than Wi-Fi, but no worries Wi-Fi also works
  7. Try avoiding downloading and uploading files while streaming.
    BeLiver:
    How do I contact Support?
    Support:
    Contact our Support by using the chat box in the bottom right corner on the be.live website or via email team@belive.tv.
    We are available 24/7 for you!
    BeLiver:
    How can I join the BeLive community?
    Support:
    Join our community of BeLivers on Facebook here and as well follow our main page on Facebook for tips on broadcasting and all our updates.
    BeLiver:
    Where can I find more on how to use BeLive?
    Support:
    We prepared a lot of interesting articles on how to use BeLive, check them out here.
    Also, if you are more into watching than reading, check out our video tour!
    P.S. Our pioneer broadcasters Steven Healey and Tina Shang offer a free Udemy Course BeLive in Five and a free mentoring program via BeLive in Five's Facebook Page.
    BeLiver:
    Where can I submit a feature request or feedback?
    Support:
    Contact our Support by using the chat box in the bottom right corner on the be.live website, or via email team@belive.tv. We appreciate all of the feedback we can get to make a better platform for you, guys!
    BeLiver:
    How do I schedule a broadcast?
    Support:
    1. On bel.live log in with Facebook, click "Start Broadcast" to open the studio.
    2. Go into the stream settings section in the top left, choose Facebook and click on the clock icon near it.
    3. Select the destination: timeline, group or page you manage.
    4. Choose preferred date and time (keep in mind that Facebook allows scheduling between 11 minutes and 7 days from now).
    5. Add a cover picture and fill in all the other details of the broadcast.
    6. Click "Save"
    A post about the broadcast will be generated on your timeline/page/group.
    Keep in mind that if you don't start the scheduled broadcast within 10 minutes, Facebook deletes it.

    Wanna know more? Check the article on how to schedule your broadcast!
    BeLiver:
    What dimensions should I use for the cover pic?
    Support:
    We recommend to use 16:9 ratio, for example 1280x720. Make sure the file doesn't exceed 3mb.

    Wanna know more? Check the article on how to schedule your broadcast!
    BeLiver:
    Can I edit my scheduled broadcast?
    Support:
    You can edit time, title and cover picture, but it is not possible to change destination of the broadcast after you clicked "SAVE".

    Wanna know more? Check the article on how to edit a scheduled broadcast!
    BeLiver:
    I scheduled a broadcast, but my guests and viewers see the wrong time. Why?
    Support:
    Facebook controls the timezone setting on BeLive. Facebook takes time from the timezone setting on your computer, so your broadcast will always be scheduled in the timezone that is set on the device you use. Beware, that "time zone settings" are different from "time settings".

    At the same time, each Facebook user will see the time of the post with scheduled broadcast according to their timezone, that's why the time showed can be different, but it is still the same time.

    If you are experiencing problems with the timezone on Facebook, the best solution is to go into the "Date and Time" settings on your computer, click "Change Timezone" button, and select the proper timezone for your area.
    BeLiver:
    Do you have a remote assistance option?
    Support:
    You can control the broadcast from mobile device or your assistant can do it for you using laptop/desktop or mobile phone. Set up the needed sources in the studio and copy the special remote assistant link that you can share.

    Wanna know more? Take a look at our article on how to set up the Remote Assistant feature!
    BeLiver:
    How do I add my custom logo?
    Support:
    1. Click on Edit Appearance > Logo > Add logo
    2. Locate the logo in your computer then click "Open".
    3. Click on logo and see what it looks like on the broadcast in the Preview window. If you are satisfied - press Apply so your logo appears on the broadcast :)
    Make sure you optimize your logo for the right dimensions: 150x150.
    It can be png, jpg, jpeg or gif format, maximum size -
    15mb


    Wanna know more? Take a look at our article on how to set up your branding!
    BeLiver:
    How do I choose a theme and my custom colors?
    Support:
    1. Click on Edit Appearance and choose "Theme" at the top.
    2. You will be able to select either Modern or Classic theme.
    3. Once you made up your mind, click "Apply".
    4. While using the Classic theme you can also choose your branding colors.
    5. Click on "Edit colors" button that you see on the bottom.
    6. Choose the Background and Text colors by entering a specific Hex code or by clicking on the color wheel.
    7. Press "Done" to proceed.

    Wanna know more? Take a look at our article on how to set up your branding!
    BeLiver:
    How do I upload a custom overlay?
    Support:
    1. Click on Edit Appearance and choose "Overlay".
    2. Choose default ones or press on "Add overlay" to upload your custom one.
    3. To upload your own choose a 1280x720 transparent png, jpg, jpeg or gif file from your computer.
    4. Click "Apply".

    Wanna know more? Take a look at our article on how to set up your branding!
    BeLiver:
    How do I show comments on the broadcast screen?
    Support:
    1. Once you are live and you see the comments in the panel on the right .
    2. You'll be able to display the ones you like by clicking on the eye icon next to the comment.
    3. If you want to show another comment, click on the icon and the previous comment will automatically be replaced with the new comment.
    4. Click on the eye icon second time if you want to hide the current comment, it will disappear.


    Wanna know more? Take a look at our article on how to display comments.
    BeLiver:
    What are Title and Crawler?
    Support:
    You can write updates during the broadcast and show them on screen or prepare your agenda in advance with BeLive! You can show updates in a form of Titles or Crawlers.
    Title is a fixed text update and Crawler looks like a news ticker.

    Wanna know more? Take a look at our article on how to set up Agenda&Title/Crawler!
    BeLiver:
    What is the Agenda feature and how to use it?
    Support:
    The Agenda feature serves as your talking points during the broadcast.
    To set up an agenda:
    1. Click the "Agenda" button in the studio.
    2. Enter the Agenda Title.
    3. Type in the Agenda Items. Use "Add Item" to add another agenda point.
    4. Click on "Start" to show the first agenda item on the screen. You can also click on the arrow icon or "Show Item" display text on your broadcast.
    5. "Hide Item" would remove the agenda from the screen

    Wanna know more? Take a look at our article on how to set up Agenda&Title/Crawler!
    BeLiver:
    How do I upload media to my broadcast?
    Support:
    1. Click "Add Media".
    2. Select "Upload Media"/"Import from Facebook"
    3. Locate the image or a video in your computer then click "Open"/You can select the Facebook album where the image is located.
    4. The file that you selected will now be on staging.
    5. Click the arrow at the top right of the image to add it in stream
    Wanna know more? Take a look at our article on how to add media to your broadcast!
    BeLiver:
    How do I share my screen?
    Support:
    1. Click "Share screen" button in the left panel.
    2. If you haven't installed the BeLive Chrome extension yet, it will ask you to add it.
    3. Once installed, a popup will appear. Choose "Your Entire Screen", "Application Window." or "Google Chrome Tab". To use sharing of an application window, please, make sure your Google Chrome window is not open full-screen.
    4. Click on "Share" and then move the source broadcasting area by clicking the orange circle with the arrow.
    Wanna know more? Take a look at our article on how to share your screen!
    P.S. Screen sharing is also available for guests, check out this article for more details.
    BeLiver:
    Does screen share include sharing sound?
    Support:
    At the moment screen sharing with sound is possible:
    • On Mac in Chrome Tab
    • On Windows in Chrome Tab and Entire Screen
    But to speak over the shared screen, make sure to add your camera to the broadcast to activate your mic in the stream. If you don't want to be seen, you can use audio only feature or the solo button.

    Wanna know more? Take a look at our article on how to share your screen!
    BeLiver:
    Can I present slides during my broadcast?
    Support:
    Absolutely, you can use the screen share feature and display your presentation.

    Wanna know more? Take a look at our article on how to share your screen!
    BeLiver:
    What is Live Shopping?
    Support:
    It's a great tool that will help you advertise your products during the live show.
    First, you need to send a message to our support to enable this feature.
    1. Click on the Live Shopping icon.
    2. Click "Add New List" to create your list of items.
    3. Upload a picture of the item from your computer and add Name, Price and Description.
    4. Push your item to the staging or create another item.

    Wanna know more? Take a look at our article on how to use the Live Shopping feature!
    BeLiver:
    Can I record without going live?
    Support:
    Yes, if you want to use BeLive features, but don't want to go live, you can just record a video:
    1. Go to BeLive Studio and press on "Stream Title".
    2. Pick Offline Recording as the destination for your broadcast.
    3. Add sources that you need. You can connect your camera, set up a screen share, add guests, share a photo and much more!
    4. Press Record button to start recording. Use the same button to stop the recording.
    5. Download the video in mp4 format in your BeLive profile

    Wanna know more? Take a look at our article on how to use Offline recording!
    BeLiver:
    How do I download my past broadcast?
    Support:
    You can do it directly from "My broadcasts" page in your BeLive profile.

    Wanna know more? Check out the article for more info.
    BeLiver:
    What is the celebrate button?
    Support:
    We celebrate your milestones with us, you get a chance to invite others and send them a link to test out BeLive for 30 days!
    Once you click the button, your viewers will see a short presentation showcasing your achievements and milestones with BeLive. This is perfect in making your show more colorful and to entice your viewers to start their own BeLive journey.

    Wanna know more? Take a look at our article on how to use Celebrations!
    BeLiver:
    How can I add a guest to the broadcast?
    Support:
    1. Create a broadcast.
    2. In broadcast studio find the "Add Guest" icon on the left panel
    3. Hover the mouse to that section and option to "Copy Link" will be displayed.
    4. Now the link is in your clipboard and you can paste it anywhere you want: to the message in Messenger, Facebook wall, email etc. to share with your guests.
    Wanna know more? Check the article on how to add a guest!
    BeLiver:
    Do guests need to have BeLive account as well?
    Support:
    No, to join a broadcast your guest will need to login via Facebook and (in case a guest is joining via mobile device) to have the BeLive app installed.

    Wanna know more? Check the articles to see how it works for guests using a computer or mobile/tablet.
    BeLiver:
    Where can my guest download the BeLive mobile app?
    Support:
    You can download our app here:
      BeLiver:
      My guest's camera does not connect. What should they do?
      Support:
      Please, make sure your guest has the latest version of Chrome. Ask them to clear their cache and check their camera and audio here https://test.webrtc.org/, reboot their computer, and try again.

      Wanna know more? Check the article with basic troubleshooting advices for your guests!

      If this doesn't solve the issue, please, ask your guest to contact our Support by simply writing to the chat in the bottom right corner of the studio page or on the main page!
      BeLiver:
      How many guests can join a show?
      Support:
      Up to four people (the host plus three guests) can be on the screen, and up to 10 people can join and wait in the Lobby(unlimited amount of guests joining with audio only). Beware, if you are using screen share or adding media features, it takes away one place on the broadcast.
      BeLiver:
      Can guests share their screen?
      Support:
      Yes, the guests can share their screen.

      Wanna know more? Check the article with the guidelines for the guests to share their screen.
      BeLiver:
      Can guests see comments?
      Support:
      Yes, guests can see comments on their side if they join using a computer.
      BeLiver:
      Will my broadcast also appear on my guest's feed?
      Support:
      It will not appear on the feed of your guest automatically, but your guest can share it to their feed as any other post on Facebook (if the post is public).
      BeLiver:
      Do you have any checklist that I can send my guest?
      Support:
      Sure, here it is!
      1. To join a broadcast as a guest you have to have a Facebook profile.
      2. Please, use updated Google Chrome/Safari browser or (if you are connecting via mobile/tablet device) download and install the BeLive app (Android https://goo.gl/gzUrwM; iOS https://goo.gl/p1LCfS)
      3. Make sure you have a stable internet connection.
      4. You may want to clear cache and close all unnecessary tabs and programs on your device. Some programs may run in the background even when they seem to be closed, so consider using Task Manager or rebooting your device.
      5. Follow the link you received from the host to join the broadcast (click "Open in App" for mobile devices or "Connect Camera" for PC/laptop).
      6. Note, that on PC/laptop you can test your camera and mic before you click "connect camera". Click the gear button to open the settings window.
      7. Enjoy the broadcast!
      BeLiver:
      Can I do a test broadcast before going live?
      Support:
      Yes, if you want to test the features and connect with the guest, you can open the studio and try it all without starting a stream. Or you can record the show without posting it, using the Offline Recording destination.
      Also, you can set up your privacy settings on Facebook to "only me", so the broadcast will be posted, but only you will see it.

      Wanna know more? Check this article to see how to run a private broadcast to check what it looks like on Facebook. In case you want to simply record the test show without going live, use this guide!
      BeLiver:
      How to add BeLive app to my group on Facebook?
      Support:
      1. Make sure you manage this group with your personal profile.
      2. Go to your group and click on "More" under your Facebook cover photo. Select "Edit group Settings".
      3. Scroll down to see Apps section and select "Add Apps".
      4. Find BeLive and click to add it to the group.
      5. Enjoy broadcasting!
      6. If you are a member of the group, please ask your admin to add BeLive to the group, and you will be able to broadcast with it!
      Wanna know more? Check this article to see how to add BeLive app to your group!
      BeLiver:
      Can I broadcast with a DSLR?
      Support:
      BeLive supports cameras that can connect to Chrome as a webcam. As long as you can connect the DSLR camera as a webcam device, then it will be available for BeLive.
      BeLiver:
      Can I host a show on my phone or tablet?
      Support:
      You are required to host a broadcast on computer or laptop, but your guests can join via the Android or iOS app as well as computer/laptop.

      We also have a Remote Assistant feature that allows you to control the broadcast from a mobile device or your assistant can do it for you using laptop/desktop or mobile phone. Set up the needed sources in the studio and copy the special remote assistant link that you can share.

      Wanna know more? Take a look at our article on how to set up the Remote Assistant feature!
      BeLiver:
      Can I make videos in 1080p?
      Support:
      Due to Facebook restriction the highest resolution on BeLive is 720p.
      BeLiver:
      Can I change the cover image or time after I already scheduled the broadcast?
      Support:
      You can edit time, title and cover picture, but it is not possible to change destination of the broadcast after you clicked "SAVE".
      BeLiver:
      Why my camera/microphone is not connecting to BeLive studio?
      Support:
      Please, make sure you have the latest version of Chrome. After that clear your cache, check your camera and audio here https://test.webrtc.org/, reboot your computer, and try again.

      Wanna know more? Check this article to troubleshoot your broadcast!

      If this doesn't solve the issue, please, contact our Support s using the chat on the main page or via email team@belive.tv and we will take care of it for you!
      BeLiver:
      I manage several pages, but I don't see some of them on the list on BeLive. How do I access it?
      Support:
      Firstly, please, make sure you manage with the same personal profile that is connected to BeLive otherwise it's not possible for BeLive to access these pages/groups. Then go to Settings-Business Integrations on your Facebook personal profile and remove BeLive from the list of apps. Now log out both from FB and BeLive and then log back in, go to be.live and create a broadcast to grant permissions again.

      Wanna know more? Check this article on how to reinstall BeLive application on Facebook!

      If this doesn't solve the issue, please, contact our Support s using the chat on the main page or via email team@belive.tv and we will take care of it for you!
      BeLiver:
      Why can't I see names & profile pictures of people who comments on my broadcast?
      Support:
      Due to the changes on Facebook side, we cannot access names and profile pictures of the viewers who comment, as well as their reactions to your broadcast when broadcasting to a group.
      NOTE, this only applies to Facebook groups. When broadcasting to pages/timeline, everything would work properly.
      But we have a solution! If you want your viewers to interact on your broadcast, simply send them this link https://faq.belive.tv/comments-issue to allow BeLive access their profile.
      Once they click the link and give permission, their comment would show with their name and profile photo in any BeLive broadcast.
      They just need to grant permission once!

      Wanna know more? Check this article to see how your viewers can allow access to their profiles!
      BeLiver:
      Why can no one see my broadcast?
      Support:
      Perhaps, your privacy settings set to "private". To change it:
      1. Go to your Facebook profile.
      2. Click on the bottom arrow in the top right corner.
      3. Click on Settings.
      4. Click on Apps on the left-hand side.
      5. Click on the BeLive app.
      6. Look for "App Visibility and Post Audience."
      7. Choose your preferred audience on the right side.
      8. Click "Save."
      Wanna know more? Check this article or take a look at our video tutorial on how to change privacy settings on Facebook!
      BeLiver:
      Why don't I have sound in a screenshare?
      Support:
      At the moment screen sharing with sound is possible:
      On Mac in Chrome TabOn Windows in Chrome Tab and Entire Screen
      But to speak over the shared screen, make sure to add your camera to the broadcast to activate your mic in the stream. If you don't want to be seen, you can use audio only feature or the solo button.

      Wanna know more? Take a look at our article on how to share your screen!


      BeLiver:
      Why do I have an audio delay/poor quality of a broadcast?
      Support:
      Such issues may be caused by internet speed and machine load. We recommend making sure you do not download any software and do not have too many tabs open, as well as to shut down all the unnecessary software that can load operational memory of the computer.
      Also, the resolution of the video will depend mainly on your internet upload speed.

      Wanna know more? Check this article to troubleshoot your broadcast!

      If this doesn't solve the issue, please, contact our Support s using the chat on the main page or via email team@belive.tv and we will take care of it for you!
      BeLiver:
      Why is there an echo on my broadcast?
      Support:
      Echo is caused when one person's voice is heard through another person's microphone. It is recommended for the host and guests to wear a headset, to avoid the sound from reaching the microphone. A good rule to remember: If you hear the echo, then it's NOT coming from your system. The person causing the echo DOES NOT hear the echo.

      Wanna know more? Check this article to troubleshoot your broadcast!

      If this doesn't solve the issue, please, contact our Support s using the chat on the main page or via email team@belive.tv and we will take care of it for you!
      BeLiver:
      What should I do when I get "internal issue" pop up?
      Support:
      Please contact our Support s using the chat on the main page or via email team@belive.tv and we will take care of it for you!
      BeLiver:
      I was in the middle of the broadcast, and the screen froze. How to overcome it?
      Support:
      Please, refresh the page, it will not cause you losing the broadcast.


      If this doesn't solve the issue, please, contact our Support s using the chat on the main page or via email team@belive.tv and we will take care of it for you!
      BeLiver:
      How can I change the email that is associated with my BeLive account?
      Support:
      BeLive accounts are connected to personal Facebook profiles so the email that we use is the one connected to your Facebook profile. You can't change your email with BeLive.
      BeLiver:
      Why my scheduled broadcast was deleted?
      Support:
      If you don't start the scheduled broadcast within 10 minutes, Facebook automatically deletes it.

      Wanna know more? Check the article on how to schedule your broadcast!
      BeLiver:
      I deleted my broadcast by mistake. Can you retrieve it?
      Support:
      If you deleted it on Facebook, it should still be available for downloading in "My broadcasts" section.
      BeLiver:
      Where do I find pricing information?
      Support:
      You can find details about BeLive packages and pricing here: https://belive.tv/packages

      Wanna know more?
      Check this article to find out more about our pricing plans and how to subscribe to one of them!
      BeLiver:
      How do I access the free trial?
      Support:
        Free trial is available for new users.
        1. Sign up for BeLive, click the big "Try Now" button in the center of the homepage.
        2. To start your 14-day free trial click "Try Now" under Standard+ plan.
        3. Click the big blue button "Continue with Facebook" and allow access to your personal profile.

        Wanna know more? Check this article to see how to start your free trial!
        BeLiver:
        What happens when my trial ends?
        Support:
        After the trial ends you will be automatically downgraded to the free basic plan with limited features and won't be charged. Also, you can choose to subscribe to monthly or yearly paid plans.
        BeLiver:
        Can I stay on the free plan?
        Support:
        If none of the current plans suit your needs and you want to continue using BeLive, you can choose the free option. You'll be able to do 3 broadcasts per month with a limit of 8 hours each. Customization and other features such as multiple guests and offline recording won't be available with the free BeLive account.
        BeLiver:
        What is included in the free plan?
        Support:
        You'll be able to do 3 live broadcasts per month with a limit of 8 hours. You can schedule your broadcasts, have one guest at a time, use screenshare feature, add media, display viewer's comments and use agenda items.
        BeLiver:
        Can I pay using my credit/debit card?
        Support:
        Currently, BeLive only accepts payments via Paypal.
        BeLiver:
        How can I add my promo code?
        Support:
        Once you choose the paid plan and are redirected to the PayPal page, you will need to log into or create a new PayPal account, then choose the card that will be billed for the plan and click "Agree&Continue". Next step, enter the promo code, hit "Apply" and make the purchase.

        Also, you can email Support at team@belive.tv, or chat on the homepage.
        BeLiver:
        Can I cancel any time?
        Support:
        Yes, you can decide to cancel your account at any time. Once you cancel, you won't be charged any longer.
        Note, that you can receive a refund only during cool-off period (up to 14 days of not using a platform right after the purchase)

        Also, you can email Support at team@belive.tv or chat on the homepage.
        BeLiver:
        Can I receive a refund?
        Support:
        According to our TOS (Cancellation/Refund Policy section) we do not provide refunds accept for the cooling-off period.

        Wanna know more?
        Check this article to find out more about our pricing plans!
        For any further questions, please, contact our Support via email team@belive.tv or use the chat on the homepage!
        BeLiver:
        Can I cancel my free trial?
        Support:
        There's no need to cancel your free trial. After it ends, you will be switched to the free version with no money charged.
        BeLiver:
        How can I upgrade/downgrade my plan?
        Support:
        To upgrade or downgrade your plan, please, send in your request to team@belive.tv or use the chat on the homepage.
        BeLiver:
        Can I switch from annual to monthly subscription?
        Support:
        Yes. Please send in your request to team@belive.tv or chat on the homepage.
        BeLiver:
        Can you extend my trial?
        Support:
        Please contact our Support via email team@belive.tv or use the chat on the homepage and explain why your trial needs to be extended and we will be happy to assist you.
        BeLiver:
        Why was I double charged?
        Support:
        PayPal skips payments if you don't have sufficient funds on your account. In this case the previously skipped payments would be charged next payment date.
        If you encounter any other double charges, please, contact our Support via email team@belive.tv or use the chat on the homepage and we will be happy to assist you.
        BeLiver:
        How to change my payment details?
        Support:
        You can change your credit card details in your PayPal account.
        To change your PayPal account, please, contact us on team@belive.tv or use the chat on the homepage.
        BeLiver:
        How to switch a subscription to another account?
        Support:
        Please contact our Support via email team@belive.tv or use the chat on the homepage and we will be happy to assist you. Note, that we need a confirmation from the current owner of the subscription to do the switch.
        BeLiver:
        Will I receive an invoice for my payment?
        Support:
        We send invoices in 14 days after your purchase. You will receive your invoices on the PayPal email address. Also, you can download them in your BeLive profile in the billing section.
        BeLiver:
        How to change information in my invoice?
        Support:
        Please contact our Support via email team@belive.tv or use the chat on the homepage stating what details needs to be changed and we will be happy to assist you.
        © 2018 BeLive studio, LTD