Facebook FAQ
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GETTING STARTED
FEATURES
GUESTS
SETTING UP & TROUBLESHOOTING
PRICING
BeLiver:
How to start using BeLive?
Support:
  1. To sign up for BeLive, click the big red "Try for Free" button in the center of the homepage. You will be instantly redirected to the pricing page.
  2. At the moment we are granting all the users 14-day trial with access to all our features. After it ends, you will automatically get the free plan. No payment details are required at this point! To start your free trial click "Start for Free" under Lite or Standard plan.
  3. Click the big blue button "Continue with Facebook" and allow the access to your personal profile.
  4. You are ready to start broadcasting!
Wanna know more? Check this article on how to set up your BeLive account and this article on how to set up your broadcast!
BeLiver:
Which broadcast modes are offered at BeLive?
Support:
We offer three broadcast modes:
  • Solo - one person only. You have the option to show comments & on-screen updates. Features available: agenda, crawler, scheduling and branding.
  • Interview - you can go live with a guest. Also, you have the option to show comments & on-screen updates as well as agenda, crawler, scheduling and branding features.
  • Talk Show - you can have four people in the broadcast and up to 10 in the lobby. Also, you can show comments & on-screen updates as well as features like agenda, crawler, muting guests, scheduling, branding, screen share, gallery and polls.
BeLiver:
What do I need in order to start using BeLive?
Support:
All you need is:

  • Computer/laptop
  • Web camera
  • Facebook account
  • Chrome browser
  • Stable internet connection.
BeLiver:
Can I have several Facebook users on one BeLive account?
Support:
Since BeLive account is connected to one personal Facebook profile the only way to access it is to login via this Facebook profile. Each BeLive user will need an account, connected to their Facebook profile.
BeLiver:
Can I connect BeLive to my business account?
Support:
All the BeLive accounts are connected to personal Facebook profiles, but you can broadcast to any page that you manage or group that you are a member of (group needs to have BeLive app installed by admins of the group). You will select the destination of a broadcast when you create one.
BeLiver:
What internet browsers can work with BeLive?
Support:
BeLive only works in Google Chrome. It's preferable to have the latest version of Chrome, find out how to check your version here.
BeLiver:
Can I broadcast to my page, group, or event with BeLive?
Support:
You can broadcast to your timeline, page or group. Due to Facebook restriction broadcasting to events is not available. To broadcast on a page, make sure you either have an "Admin" or "Editor" role. And for a group, please, make sure BeLive app is installed by the admin of the group.
BeLiver:
Can I broadcast to several pages simultaneously?
Support:
Currently, it is not possible to broadcast to several pages simultaneously. To go live to two different pages/groups, you can share the Facebook post of your broadcast (before that make sure your privacy settings are set to public).
BeLiver:
What is the time limit for a broadcast?
Support:
For both the free trial & paid subscriptions the time limit is 8 hours per broadcast.
BeLiver:
How do I choose an external mic or camera?
Support:
In the Production Studio click on the gear icon near the "Connect camera" button. Choose from the drop-down menu which external mic or camera you want to use for the broadcast.

Wanna know more? Check this article or take a look at our tutorial on how to change camera or mic!
BeLiver:
How can I download the recording of my broadcast?
Support:
Please, go to your video on Facebook, play it, press "Enlarge" and then in the right top corner you can find three-dots button. Press it and in the drop-down menu you'll see the option to download your video.

Wanna know more?
Check this article or take a look at our video tutorial on how do download your broadcast!
BeLiver:
Is there a checklist that I can use before going live?
Support:
Here are a few things you can do before the broadcast for best results:
  1. Restart your computer to clear your operational memory and avoid small bugs.
  2. Make sure you have the latest version of Chrome.
  3. Close all software or apps that use a camera.
  4. Close unnecessary tabs and apps.
  5. Clear your cache.
  6. Earbuds/headphones are recommended for both host and guests to avoid echo and feedback.
  7. Direct Internet connection is usually stronger than a Wi-Fi, but no worries Wi-Fi also works.
  8. Don't download or stream other videos during the broadcast.
BeLiver:
How do I contact Support?
Support:
Contact our Support via email team@belive.tv, Messenger or by simply writing us to the chat on the main page.
We are available for you 24/7!
BeLiver:
How can I join the BeLive community?
Support:
Join our community of BeLivers on Facebook here and as well follow our main page on Facebook for tips on broadcasting and updates.
BeLiver:
Where can I find more on how to use BeLive?
Support:
We prepared a lot of interesting articles on how to use BeLive, check them out here.
Also, if you are more into watching than reading, check out our playlist with video tutorials!
P.S. Our pioneer broadcasters Steven Healey and Tina Shang offer a free Udemy Course BeLive in Five and a free mentoring program via BeLive in Five's Facebook Page.
BeLiver:
Where can I submit a feature request or feedback?
Support:
Write us via email team@belive.tv, Messenger or just text to the chat on the main page. We appreciate all of the feedback we can get to make a better platform for you, guys!
BeLiver:
How do I schedule a broadcast?
Support:
  1. On belive.tv log in with Facebook, click "Start Broadcasting" and choose a broadcasting mode.
  2. Mark the checkbox "Create a scheduled Facebook Live broadcast".
  3. Choose preferred date and time (make sure there is an 11-minutes window between the creation of broadcast to start of broadcast). Note that the time is in 24-hour format and also that you can't schedule a broadcast more than a week ahead.
  4. Fill in all the other details of the broadcast.
  5. Click "Create Broadcast."
A post about the broadcast will be generated on your timeline/page/group.
Keep in mind that if you don't start the scheduled broadcast within 10 minutes, Facebook deletes it.

Wanna know more? Check the article or take a look at our tutorial on how to schedule your broadcast!
BeLiver:
What dimensions should I use for the cover pic?
Support:
We recommend to use 16:9 ratio, for example 1280x720.

Wanna know more? Check the article or take a look at our tutorial on how to schedule your broadcast!
BeLiver:
Can I edit my scheduled broadcast?
Support:
Once a broadcast is scheduled, you can edit only the text of the post. To change any other details, you would have to schedule a new broadcast.
BeLiver:
I scheduled a broadcast, but my guests and viewers see the wrong time. Why?
Support:
Facebook controls the timezone setting on BeLive. Facebook takes time from the timezone setting on your computer, so your broadcast will always be scheduled in the timezone that is set on the device you use. Beware, that "time zone settings" are different from "time settings".

At the same time, each Facebook user will see the time of the post with scheduled broadcast according to their timezone, that's why the time showed can be different, but it is still the same time.

If you are experiencing problems with the timezone on Facebook, the best solution is to go into the "Date and Time" settings on your computer, click "Change Timezone" button, and select the proper timezone for your area.
BeLiver:
Do you have a remote operator option?
Support:
Yes, we do! In Talk Show mode you can manage a broadcast as a remote operator. To do this connect as a host and send your anchor the guest link. After your guest connects to the broadcast, pull them from the lobby to the broadcast area and stay yourself in the lobby. This way, you will be able to manage the broadcast as a remote operator that is not visible to the audience.

Wanna know more? Take a look at our article on how to set up a remote operator!
BeLiver:
How do I add my custom logo?
Support:
  1. Click "Add Your Branding" when you set up a broadcast.
  2. Upload a 150x150 transparent PNG image for your logo by clicking the + sign.
  3. Choose the correct file from your computer. The preview will appear to show how it will look on the broadcast. If you are not satisfied with the logo, you can remove it by pressing X.
  4. Once the logo is set, click on "Save Branding." All the used logos will be saved for the future broadcasts.
Wanna know more? Take a look at our article or video tutorial on how to add your custom logo!
BeLiver:
How do I choose custom colors?
Support:
  1. Click "Add Your Branding" when you set up a broadcast.
  2. Click on "Brand Colors" tab right next to "Logo."
  3. Choose the Background and Text colors and enter a specific HEX code or click on the color wheel.
  4. The Preview will appear to show you how the lower third will look on the broadcast.
  5. Once the custom colors are set, click on "Save Branding." All the used colors combinations will be saved for the future broadcasts. You can remove them by pressing x.
Wanna know more? Take a look at our article or video tutorial on how to add your custom colors!
BeLiver:
How do I upload a custom frame?
Support:
  1. Click "Add Your Branding" when you set up a broadcast.
  2. Click on "Designed Frames" tab right next to "Brand Colors."
  3. Choose preloaded frames or upload your own.
  4. To upload your own, click on the "+" sign to choose a 1280x720 transparent PNG file from your computer. Note, if you don't see the video preview under your frame, your broadcast will be hidden by the frame.
  5. To put the frame off, click on it again.
  6. Once the upload is complete, click "Save Branding." Every used frame will be saved for the future broadcasts. You can remove it by pressing x.
Wanna know more? Take a look at our article or video tutorial on how to add your custom frame!
BeLiver:
How do I show comments on the broadcast screen?
Support:
  1. You will see all the live comments under the "Live Broadcast Preview."
  2. Click "Show" on the comment you want to show on the screen.
  3. If you want to show another comment, click on "Show" and the previous comment will automatically be replaced with the new comment.
  4. Click on "Hide" if you want to hide the current comment on the screen to disappear.
BeLiver:
What are Title and Crawler?
Support:
You can write updates during the broadcast and show them on screen or prepare your agenda in advance with BeLive! You can show updates in a form or Titles or Crawlers.
Title is a fixed text update and Crawler looks like a news ticker.

Wanna know more? Take a look at our article on how to set up Title/Crawler!
BeLiver:
What is the Agenda feature and how to use it?
Support:
The Agenda feature serves as your talking points during the broadcast. Only the Title will be flashed on the screen. In the Description you will write your prompts or notes and it will not be displayed on a screen.
To set up an agenda:
  1. Click the Agenda button in the BeLive studio (under Live broadcast preview).
  2. Click the Plus button in the bottom right corner and choose Title or Crawler.
  3. Add the text for title/crawler and description (only for the title).
  4. Click "Show" button to show it live on the screen ("Hide" button when you want to hide it from the screen). Click on a trash bin on the left of the "Show" button to delete an item.
  5. You can save your agenda for future broadcasts.
Wanna know more? Take a look at our article on how to set up your agenda!
BeLiver:
How do I upload photos to my broadcast?
Support:
  1. Create a Talk Show broadcast.
  2. On the lower third of the production studio, click on "Add a photo from your Facebook albums."
  3. Sign in to Facebook to access your albums.
  4. Choose the photo you want to show from your album.
  5. Click on "Add to Broadcast" to show the photo on the broadcast.
Wanna know more? Take a look at our article or video tutorial on how to add pictures to your broadcast!
BeLiver:
How do I share my screen?
Support:
  1. Please, make sure you have the Standard plan/trial and create a Talk Show mode broadcast.
  2. In the Lobby, you will see the box with the label "Share your desktop screen".
  3. Click on "Share."
  4. If you haven't installed the BeLive Chrome extension yet, it will ask you to add it.
  5. Once installed, a popup will appear. Choose "Your Entire Screen", "Application Window." or "Google Chrome Tab". To use sharing of an application window, please, make sure your Google Chrome window is not open full-screen.
  6. Click on "Add to Broadcast" to show your screen on the broadcast.
Wanna know more? Take a look at our article or video tutorial on how to share your screen!
BeLiver:
Does screen share include sharing sound?
Support:
At the moment screen sharing with sound is possible:
  • On Mac in Chrome Tab
  • On Windows in Chrome Tab and Entire Screen
Wanna know more? Take a look at our article or video tutorial on how to share your screen!
BeLiver:
How to set up a poll on my broadcast?
Support:
  1. Please, create a Talk Show mode broadcast.
  2. Prepare everything for broadcast and go live by pressing "Start Broadcast" button under the broadcast. Add a Poll appears in the lobby section ONLY after you go live.
  3. In the Lobby, you will see a box with the label "Add a Poll".
  4. Click on "Add." Enter your question and add possible answers.
  5. Once done, click on Start Live Poll and move it to the broadcast section. Note, the poll will also be available for your viewers even if the box wasn't moved to the broadcast area.
  6. To end the polling, drop it back to the lobby and click on End Voting button. Remember, only one poll can be created at once, so after you finished the first poll, you can create another one.
Wanna know more? Take a look at our article on how to set up a poll!
BeLiver:
How to find pairing code with BeLive through Epiphan Encoder Unit?
Support:
  1. Connect Box to a monitor (upgrade if the unit says you should).
  2. Find BeLive logo and click on it.
  3. The pairing code that you put in via BeLive should appear.
  4. Once pairing is completed, you can unplug the Box.
  5. Tap Epiphan box power button twice to complete a broadcast.
BeLiver:
How to go connect with Epiphan through BeLive?
Support:
  1. Go to your user profile on belive.tv.
  2. Find the three vertical dots on the upper right corner and click it. It will say "Pair Epiphan Box".
  3. Click that and enter pairing code that was provided on the Epiphan dashboard.
  4. Once it confirms that you are paired, go to the Talk Show format, and you will see "Epiphan Webcaster X2".
  5. Once you pair device, it will be saved, so you don't need to do it each time!
BeLiver:
What are the benefits of using Epiphan with BeLive?
Support:
  • you can set up a broadcast in a few clicks
  • you can stream on the go
  • you can brand your broadcast
  • you can manage comments with a 2nd producer in the back.
BeLiver:
How can I add a guest to the broadcast?
Support:
  1. Create an Interview or Talk Show broadcast.
  2. In broadcast studio copy the link on the left side of the page (for Interview mode) or the left bottom side of the page click button "Copy link" (for Talk Show mode).
  3. Now the link is in your clipboard and you can paste it anywhere you want: to the message in Messenger, Facebook wall, email etc. to share with your guests.
Wanna know more? Check the article or take a look at our tutorial on how to add a guest!
BeLiver:
Do guests need to have BeLive account as well?
Support:
No, to join a broadcast your guest will need to login via Facebook and (in case a guest is joining via mobile device) to have the BeLive app installed.

Wanna know more? Check the article to see how is it to be a guest!
BeLiver:
Where can my guest download the BeLive mobile app?
Support:
You can download our app here:
    BeLiver:
    My guest's camera does not connect. What should they do?
    Support:
    Please, make sure your guest has the latest version of Chrome. Ask them to clear their cache and check their camera and audio here https://test.webrtc.org/, reboot their computer, and try again.

    Wanna know more? Check the article with basic troubleshooting advices for your guests!

    If this doesn't solve the issue, please, ask your guest to contact our Support via team@belive.tv, Messenger or simply write us to the chat on the main page!
    BeLiver:
    How many guests can join a Talk Show?
    Support:
    Up to four people (the host plus three guests) can be on the screen, and up to 10 people can join and wait in the Lobby. Beware, if you are using screen share or gallery features, it takes away one place on the broadcast.
    BeLiver:
    Can guests share their screen?
    Support:
    Currently, only hosts can share their screen.
    BeLiver:
    Can guests see comments?
    Support:
    Yes, guests can see comments and reactions on their side.
    BeLiver:
    Can I have more than one guest on Interview mode?
    Support:
    You cannot have more than one guest simultaneously, but guests can swap out to another guest.
    BeLiver:
    Will my broadcast also appear on my guest's feed?
    Support:
    It will not appear on the feed of your guest automatically, but your guest can share it to their feed as any other post on Facebook (if the post is public).
    BeLiver:
    Do you have any checklist that I can send my guest?
    Support:
    Sure, here it is!
    1. To join a broadcast as a guest you have to have a Facebook profile.
    2. Please, use updated Google Chrome or (if you are connecting via mobile device) download and install the BeLive app (Android https://goo.gl/gzUrwM; iOS https://goo.gl/p1LCfS)
    3. Make sure you have a stable internet connection.
    4. You may want to clear cache and close all unnecessary tabs and programs on your device. Some programs may run in the background even when they seem to be closed, so consider using Task Manager or rebooting your device.
    5. Follow the link you received from the host to join the broadcast (click "Join broadcast" for mobile devices or "connect camera" for PC/laptop).
    6. Note, that on PC/laptop you can test your camera and mic before you click "connect camera". Click the gear button to open the settings window.
    7. Enjoy the broadcast!
    BeLiver:
    Can I do a test broadcast before going live?
    Support:
    Yes. After creating your broadcast, choose "Testing Only - Do not post." Your broadcast will neither be posted anywhere nor recorded. Also, you can set up your privacy settings on Facebook to "only me", so the broadcast will be posted, but only you will see it.

    Wanna know more? Check this article to see how to run a test broadcast!
    BeLiver:
    How to add BeLive app to my group on Facebook?
    Support:
    1. Make sure you have admin rights in this group.
    2. Go to your group and click on "More" under your Facebook cover photo. Select "Edit group Settings".
    3. Scroll down to see Apps section and select "Add Apps".
    4. Find BeLive and click to add it to the group.
    5. Enjoy broadcasting!
    6. If you are a member of the group, please ask your admin to add BeLive to the group, and you will be able to broadcast with it!
    Wanna know more? Check this article to see how to add BeLive app to your group!
    BeLiver:
    Can I stream simultaneously to Facebook and Twitch?
    Support:
    Unfortunately, Facebook's TOS doesn't allow users to stream simultaneously to different platforms.
    BeLiver:
    Can I broadcast with a DSLR?
    Support:
    BeLive supports cameras that can connect to Chrome as a webcam. As long as you can connect the DSLR camera as a webcam device, then it will be available for BeLive.
    BeLiver:
    Can I host a show on my phone or tablet?
    Support:
    You are required to host a broadcast on computer or laptop, but your guests can join via the Android or iOS app as well as computer/laptop.
    BeLiver:
    Can I make videos in 1080p?
    Support:
    Due to Facebook restriction the highest resolution on BeLive is 720p.
    BeLiver:
    Can I change the cover image after I already scheduled the broadcast?
    Support:
    Unfortunately, no. Elements such as the cover image, frame, and colors cannot be changed after the broadcast has been scheduled.

    Wanna know more? Check this article or take a look at our video tutorial on how to schedule a broadcast!
    BeLiver:
    Can I change the time of the broadcast after I scheduled it?
    Support:
    To avoid confusion, you cannot change time after it's already been scheduled.

    Wanna know more? Check this article or take a look at our video tutorial on how to schedule a broadcast!
    BeLiver:
    Why my camera/microphone is not connecting to BeLive studio?
    Support:
    Please, make sure you have the latest version of Chrome. After that clear your cache, check your camera and audio here https://test.webrtc.org/, reboot your computer, and try again.

    Wanna know more? Check this article to troubleshoot your broadcast!

    If this doesn't solve the issue, please, contact our Support via team@belive.tv, Messenger or simply write us to the chat on the main page!
    BeLiver:
    I manage several pages, but I don't see some of them on the list on BeLive. How do I access it?
    Support:
    Firstly, please, make sure you manage are an admin there with the same personal profile that is connected to BeLive otherwise it's not possible for BeLive to access this pages/groups. Then go to Settings-Apps on your Facebook personal profile and remove BeLive from the list of apps. Now go to belive.tv and create a broadcast to grant permissions again.

    Wanna know more? Check this article on how to reinstall BeLive application on Facebook!

    If this doesn't solve the issue, please, contact our Support via team@belive.tv, Messenger or simply write us to the chat on the main page!
    BeLiver:
    Why can't I see names & profile pictures of people who comments on my broadcast?
    Support:
    Due to the changes on Facebook side, we cannot access names and profile pictures of the viewers who comment, as well as their reactions to your broadcast when broadcasting to a group.
    NOTE, this only applies to Facebook groups. When broadcasting to pages/timeline, everything would work properly.
    But we have a solution! If you want your viewers to interact on your broadcast, simply send them this link https://faq.belive.tv/comments-issue to allow BeLive access their profile.
    Once they click the link and give permission, their comment would show with their name and profile photo in any BeLive broadcast.
    They just need to grant permission once!

    Wanna know more? Check this article to see how your viewers can allow access to their profile!
    BeLiver:
    Why can no one see my broadcast?
    Support:
    Perhaps, your privacy settings set to "private". To change it:
    1. Go to your Facebook profile.
    2. Click on the bottom arrow in the top right corner.
    3. Click on Settings.
    4. Click on Apps on the left-hand side.
    5. Click on the BeLive app.
    6. Look for "App Visibility and Post Audience."
    7. Choose your preferred audience on the right side.
    8. Click "Save."
    Wanna know more? Check this article or take a look at our video tutorial on how to change privacy settings on Facebook!
    BeLiver:
    Can I put a pre-recorded video in broadcast?
    Support:
    We do not support direct sharing of videos yet, but you can do it using screen share feature (available in a Talk Show mode within Standard plan).
    BeLiver:
    Why don't I see screen share on my account?
    Support:
    Screen share is available only on Standard plan and under the Talk Show format.
    BeLiver:
    Why don't I have sound in a screenshare?
    Support:
    At the moment screen sharing with sound is possible:
    On Mac in Chrome Tab On Windows in Chrome Tab and Entire Screen

    Wanna know more?
    Check this article or take a look at our video tutorial on how to share your screen!
    BeLiver:
    Why do I have an audio delay/poor quality of a broadcast?
    Support:
    Such issues may be caused by internet speed and machine load. We recommend making sure you do not download any software and do not have too many tabs open, as well as to shut down all the unnecessary software that can load operational memory of the computer.
    Also, the resolution of the video will depend mainly on your internet upload speed. It is recommended to test different resolutions (HD 720p, qHD540, or SD 480p) to find the optimal setting.

    Wanna know more? Check this article to troubleshoot your broadcast!

    If this doesn't solve the issue, please, contact our Support via team@belive.tv, Messenger or simply write us to the chat on the main page.
    BeLiver:
    Why is there an echo on my broadcast?
    Support:
    Echo is caused when one person's voice is heard through another person's microphone. It is recommended for the host and guests to wear a headset, to avoid the sound from reaching the microphone. A good rule to remember: If you hear the echo, then it's NOT coming from your system. The person causing the echo DOES NOT hear the echo.

    Wanna know more? Check this article to troubleshoot your broadcast!

    If this doesn't solve the issue, please, contact our Support via team@belive.tv, Messenger or simply write us to the chat on the main page.
    BeLiver:
    What should I do when I get "internal issue" pop up?
    Support:
    Please contact our Support via email team@belive.tv, Messenger or simply write us to the chat on the main page and we will take care of it for you!
    BeLiver:
    I was in the middle of the broadcast, and the screen froze. How to overcome it?
    Support:
    Please, refresh the page, it will not cause you losing the broadcast.

    Wanna know more? Check this article to troubleshoot your broadcast!

    If this doesn't solve the issue, please, contact our Support via team@belive.tv, Messenger or simply write us to the chat on the main page!
    BeLiver:
    How can I change the email that is associated with my BeLive account?
    Support:
    It is technically not possible to change your email in the system. However, we can suggest a couple of solutions:
    1. To stop receiving emails to the current account, you can "unsubscribe" by clicking that on any email we are sending.
    2. When creating a broadcast, you have a dedicated email field where you can insert any email for getting emails with details of the broadcast.
    3. You can use the messenger option for getting all links directly without emails at all.
    BeLiver:
    Why my scheduled broadcast was deleted?
    Support:
    If you don't start the scheduled broadcast within 10 minutes, Facebook automatically deletes it.

    Wanna know more? Check this article or take a look at our video tutorial on how to schedule a broadcast!
    BeLiver:
    I deleted my broadcast by mistake. Can you retrieve it?
    Support:
    Sometimes it's possible to do so, please contact our Support with retrieve request via email team@belive.tv, Messenger or simply write us to the chat on the main page and we will check on it for you!
    BeLiver:
    Where do I find pricing information?
    Support:
    You can find details about BeLive packages and pricing here: https://belive.tv/packages

    Wanna know more?
    Check this article to find out more about our pricing plans and how to subscribe to one of them!
    BeLiver:
    How do I access the free trial?
    Support:
    1. Click the "Start for Free" button in the right upper corner of the homepage. You will be instantly redirected to the pricing page.
    2. To start your free trial click "Start for Free" under Lite or Standard plan. After it ends, you will automatically get the free plan. No payment details are required at this point!

    Wanna know more? Check this article to see how to start your free trial!
    BeLiver:
    What happens when my trial ends?
    Support:
    After the trial ends you will be automatically downgraded to the free plan with limited features and won't be charged. Also, you can choose to subscribe a monthly or yearly for paid plans.
    BeLiver:
    Can I stay on the free plan?
    Support:
    If none of the current plans suits your needs and you want to continue using BeLive, you can choose the free option. You'll be able to do two broadcasts per week with a limit of 20 minutes each. Customization and other features such as screenshare won't be available with the free BeLive account.
    BeLiver:
    What is included in the free plan?
    Support:
    You'll be able to do a Solo or Interview broadcast twice a week with a limit of 20 minutes each. Customization and other features such as screenshare won't be available with the free BeLive account.
    BeLiver:
    Can I pay using my credit/debit card?
    Support:
    Currently, BeLive only accepts payments via Paypal.
    BeLiver:
    Can I cancel any time?
    Support:
    Yes, you can decide to cancel your account at any time. Once you cancel, you won't be charged any longer.
    Note, that you can receive a refund only during cool-off period (up to 14 days of not using a platform).
    For more questions about cancellation, you can email Support at team@belive.tv, chat via Messenger or chat on the homepage.
    BeLiver:
    Can I receive a refund?
    Support:
    According to our TOS (Cancellation/Refund Policy section) we do not provide refunds.

    Wanna know more?
    Check this article to find out more about our pricing plans!.
    For any further questions, please, contact our Support via email team@belive.tv, Messenger or use the chat on the homepage!
    BeLiver:
    Can I cancel my free trial?
    Support:
    There's no need to cancel your free trial. After it ends, you will be switched to the free version with no money charged.
    BeLiver:
    How can I upgrade/downgrade my plan?
    Support:
    To upgrade or downgrade your plan, please, send in your request to team@belive.tv, chat via Messenger or use the chat on the homepage.
    BeLiver:
    Can I switch from annual to monthly subscription?
    Support:
    Yes. Please send in your request to team@belive.tv, chat with our Support on Messenger or or use the chat on the homepage.
    BeLiver:
    Can you extend my trial?
    Support:
    Please contact our Support via email team@belive.tv, Messenger or use the chat on the homepage and explain why your trial needs to be extended and we will be happy to assist you.
    BeLiver:
    Why was I double charged?
    Support:
    PayPal skips payments if you don't have sufficient funds on your account. In this case previously skipped payments would be charged next payment date.
    If you encounter any other double charges, please, contact our Support via email team@belive.tv, Messenger or use the chat on the homepage and we will be happy to assist you.
    BeLiver:
    How to change my payment details?
    Support:
    You can change your credit card details in your PayPal account.
    To change your PayPal account, please, contact us on team@belive.tv, Messenger or use the chat on the homepage.
    BeLiver:
    How to switch a subscription to another account?
    Support:
    Please contact our Support via email team@belive.tv, Messenger or use the chat on the homepage and we will be happy to assist you. Note, that we need a confirmation from the current owner of the subscription to do the switch.
    BeLiver:
    Will I receive an invoice for my payment?
    Support:
    We send invoices in 14 days after your purchase. You will receive your invoices on the PayPal email address. Also, you can download them in your BeLive profile in the billing section.
    BeLiver:
    How to change information in my invoice?
    Support:
    Please contact our Support via email team@belive.tv, Messenger or use the chat on the homepage stating what details needs to be changed and we will be happy to assist you.
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