Due to changes made on Facebook's side, we are unable to access the names and profile pictures of viewers and their comments/reactions when broadcasting to a group.
But we have a solution! If you want viewers to interact on your broadcast, simply send them this link https://faq.belive.tv/comments-issue
to allow Be.Live access to their profile.
Once viewers click the link and allow permissions, their comments would appear with their names and profile photos in any Be.Live broadcast. They just need to grant permission once.
Note: This only applies to Facebook groups. When broadcasting to pages/timeline, names and profile photos appear properly.
Full details here: Facebook Group Comments